40%
Reduction in manual deployment tasks
50%
Faster OS deployment with Ansible
10x
Faster App deployment with CI/CD pipelines
Recent Experience
IT Support Technician - Blu Wireless Technology
September 2022 â August 2024
- System Admin: Configured Intune policies and maintained compliance for all systems. Managed all company assets in Snipe-IT, transitioning from legacy Excel-based tracking. Managed firewall rules and network configurations, resolving connectivity and performance issues across multiple environments. Monitored system health and performance using tools like Icinga2, Nagios, and Zabbix.
- Support: Delivered technical support to to 50+ end users across departments including executive staff, developers, marketing, sales, and operations. Provisioned laptops, accounts (365, GitLab, VPN), installed apps, and educated users on workflows. Set user permissions with AD and LDAP.
- Hardware Support: Provisioned and deployed Windows 10/11 laptops and desktops, including user setup and app configuration. Performed regular PC refreshes with secure data wiping and imaging. Diagnosed and resolved hardware issues involving networking, peripherals, and system performance.
- Led Server Migration: Spearheaded a company-wide server migration to the Rocky Linux operating system, coordinating with stakeholders to ensure a smooth transition with minimal downtime and operational disruptions.
- Automated Software Release Processes: Collaborated cross-functionally with software developers. Used REST APIs (JIRA, Confluence) to automate reporting pipelines and generate release notes. This reduced manual deployment tasks by 40%, improving velocity and product reliability.
- Built Ansible Configuration System: Created a low code Ansible configuration management system to automate server provisioning and updates, reducing OS deployment times by 50%.
- Supported a wide range of SaaS and productivity tools including Office 365, Slack, Confluence, Jira, GitLab, and internal web systems.
Education
MPhys Theoretical Physics, 2:1
University of Liverpool (2015)
- Mastered Complex Problem-Solving: Learned to dissect intricate systems and concepts, making it easier to find solutions and handle large, multifaceted projects.
- Developed Strong Analytical Skills: My mathematics and physics degree required me to apply logical reasoning and precision, training me to approach complex tasks with clarity.
- Physics Outreach Group: Gave presentations and led workshops in local schools to promote STEM education to children/ young adults of diverse backgrounds.
